Main responsibilities

• Contribute to Board’s development and realisation of a vision for member engagement and membership growth.
• Support and advise the staffed office on measures to improve member engagement and initiatives to promote membership growth.
• Devise strategies with the staffed office to support the Board’s priorities for enhancing the volunteer experience and increasing volunteers’ contribution to the society’s success. 
• Lead and support the development of the Ambassadors Program and Special Interest Groups.
• Advise on membership feedback surveys to inform satisfaction with the membership value proposition.
• Liaise with all member services committees to be aware of developments that affect the membership experience.
• Review and advise the Board and staffed office on all policies relating to membership and volunteers. 

Areas of focus for 2017/18

• Communicate feedback from the 2017 CFA UK member survey to the appropriate internal stakeholders and recommend improvements to services based on members’ feedback. 
• Create a framework for unbundling and measuring the value of CFA UK membership to better articulate value to members, increase engagement and inform resource allocation.
• Strengthen the governance of the Ambassador Council and further shape, clarify and communicate the value proposition of the Ambassador Program.
• Propose and implement a new framework to streamline and more effectively engage Special Interest Groups with the aim of encouraging stronger communities.
• Inform and support staff on the value proposition for life-long learning to improve membership retention and growth in the IMC and CFA candidate membership categories.