Terms and Conditions

Information about us

CFA Society of the UK is a company limited by guarantee registered in England and Wales under company number 04035569 at the following registered office address:

CFA Society of the UK
3rd Floor, Boston house
63-64 New Broad street
London 
EC2M 1JJ

In these terms:

1. references to 'you', 'your' and 'yours' are references to the person(s) accessing the Site.
2. references to 'we', 'us', 'our' and 'CFA UK' are references to CFA Society of the UK.

These Terms

These Terms are to be read by you in conjunction with any terms, conditions and disclaimers provided in the pages of the Site. We reserve the right to change these Terms at any time without prior notice. Any changes will take effect on the date they are posted onto the Site. You should read and accept the Terms each time you use the Site, to ensure that you are familiar with the most current ones.

Accessing the Site

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
You may access most areas of the Site without registering your details with us. Certain areas of the Site are only open to you if you register and/or are a member. From time to time, we may restrict access to some parts of the Site, or the entire Site.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.

Ownership of content and use of content

All rights, including intellectual property rights, in the Site are owned by or licensed to us. All such rights are reserved. Any use of the Site or its contents, including copying or storing it in whole or in part, other than for your own personal, non-commercial use is prohibited without our prior written consent. You may not distribute, modify, re-post or create any link to any part of the Site without our prior written consent.
You may print off one copy, and may download extracts, of any page(s) from the Site for your personal reference.


You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on the Site must always be acknowledged.
If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (including any electronically-stored copies).
You may not create and/or publish your own database which utilises sections of the Site and/or any database on the Site or accessible through it without our express written consent.

Accuracy of content

Commentary and other materials posted on the Site are not intended to amount to advice upon which reliance should be placed. We work hard to ensure that all information on the Site is accurate. However, occasionally errors can occur. Any information is provided on an "as is" basis and we do not give any warranty or make any representation of any kind, whether express or implied, in relation to it.

The use of the Site is at your own risk and we shall not be liable for any loss or damage that might occur, howsoever arising, as a result of your use of or reliance upon the information contained on the Site. You should take appropriate legal, financial or other advice before taking any action arising out of the use of material from the Site.

Site changes

We aim to update the Site regularly and may change the content at any time. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

Third party sites and terms

By following the links on the Site, you will be transferred to external websites belonging to and managed by third party providers. The linked sites are not under the control of CFA UK and CFA UK is not responsible for the contents of any linked site, or any link(s) contained in a linked site, or any changes or updates to such sites. We have included these links for your convenience and the inclusion of a link does not imply or constitute CFA UK endorsement of the site or any products or services advertised on or provided through it. We accept no responsibility for any loss or damage you sustain by visiting these websites or booking anything through them.

We have not verified any of the information provided to us by third party providers (including but not limited to dates, times, venues and the content and syllabus of training offered, or its suitability for any purpose) and it is your responsibility to ensure that anything you book is fit for purpose and appropriate for your requirements. Links are provided by CFA UK on the Site in good faith and in reliance on information we have been provided.

When you book yourself on to any training, or book any other service(s), provided by any third party provider, you will have to agree to their terms and conditions and a contract will be formed between you and that third party provider. Unless their website states otherwise, you will normally be deemed to have accepted such terms in full by placing the relevant booking.

Please review all applicable terms carefully as we have not done so and we disclaim any liability for any loss or damage you suffer as a result of contracting with any third party.
If you have any concerns regarding a booking, or any feedback regarding any services you have received, please raise those directly with the relevant third party provider. You may also wish to inform us, but we will not be under any obligation to act upon that information or to liaise directly with the third party in order to resolve issues or to address complaints.

We shall not be obliged to continue to offer any third party links through the Site and may remove such links (or replace them with links to other third parties' sites) at any time and at our discretion.
Various CFA UK activities, services and events are provided by, in conjunction with, or in reliance upon third parties. If this is the case, we will specify that at or before the time of your booking. Where third party providers are involved, unless we explicitly state otherwise, you will also have to comply with, and be subject to their own terms and conditions (although, in the event of conflict, CFA UK’s Terms shall prevail).
In addition, you and/or CFA UK may have to provide your personal details to the relevant third party/parties. By booking any such activity, service or event, you give us your consent to do so.
Information about you and your visits to the Site

We process information about you in accordance with our privacy policy. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate and that you will let us know promptly if your information changes.

Communications

Information provided to or by us through the Site, including by email, cannot be guaranteed to be secure or error-free. Such information may be subject to loss, interception, or alteration. We will not be liable for any loss or damages, howsoever arising, occurring as a result of such electronic communication being lost, intercepted or altered or affected in any other way.

Your use of the Site

You may not use the Site for any of the following purposes:

(a) disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
(b) transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;
(c) interfering with any other person's use or enjoyment of the Site; or
(d) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You will be responsible for our losses and costs resulting from your breach of this term.

Limitation of liability

To the extent permitted by law we expressly exclude any liability for direct, indirect or consequential loss or damage incurred by you or any other user or third party in connection with the Site or in connection with the use, inability to use or results of the use of the Site, any websites linked to or from it and any materials posted on it, howsoever caused.

In addition to any specific limitations and exclusions of liability set out in these Terms, CFA UK shall have no liability for any loss or damage caused or contributed to by any act, omission matter or circumstance which is outside the reasonable control of CFA UK or which is caused or contributed to by any act, omission, or breach of these Terms by you or of any third party.

We do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Viruses and misuse

We make every effort to ensure that the Site is free from viruses or defects. However, we cannot guarantee that your use of the Site or any websites accessible through it will not cause damage to your computer or otherwise. Nor do we guarantee that use of the Site will be uninterrupted, timely, secure and/or error free. It is your responsibility to ensure that the right equipment is available to use the Site and to filter out anything that may damage it or your computer or other equipment. We shall not be liable to any person for any loss or damage which may arise to computer or other equipment as a result of using the Site.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. By breaching this provision, you might be committing criminal acts and be subject to prosecution. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity and any other information we hold to them. In the event of such a breach, your right to use the Site will cease immediately.

General

These Terms are governed by English law and are subject to the exclusive jurisdiction of the English courts. We do not accept amendments to these Terms.

Your concerns

If you have any concerns about material which appears on the Site, or have any questions about these Terms, please contact info@cfauk.org.

Registrations

Registration for CFA Society of the UK (‘CFA UK’ or ‘our’) events should be made via the CFA UK website.

The terms and conditions outlined below apply to the majority of CFA UK’s events and may be amended or superseded in certain instances. Where this is the case, the specific event webpage will contain details of any terms and conditions that apply to that event, and any terms on that webpage which conflict with these general Terms will supersede any conflicting provisions of these Terms.

It is the responsibility of the person registering for an event to correctly select whether they are a current member of CFA UK, or not. If they are not sure of their membership status, they should please call CFA UK customer services on 020 7648 6200.

Booking Policy

Some of CFA UK’s events are offered free to members. Our experience shows that making events free can lead to an increase in people booking and not attending events. We can overbook our events by a figure derived from analysis of our current cancellation levels so that as many members, as possible, are able to attend.

While it is unlikely that an event will reach capacity, if that were to happen, then admission would take place on a first-come, first-served basis and we reserve the right not to allow entrance to members once we have reached the maximum capacity for a specific venue and event. We encourage all members attending an event to arrive as close to the registration start time as possible to minimise the risk of any potential disappointment.

Payment and confirmation

We must receive payment from attendees before the event is held, if the event is chargeable. A confirmation email will normally be sent to the attendee(s) after we have received full payment for the event. If an event is not chargeable, registration is still required, a confirmation email will still be sent. Places at events are only reserved upon email/written confirmation from us.

Cancellations

If you cannot attend an event, please cancel your booking, so that another person can take up your place. Cancellations must be requested, up to 7 days before the event date, by email to events@cfauk.org.

Events are normally eligible for refund if the member notifies the events team as soon as possible after booking and up to 7 days before the event. CFA UK reserves the right to charge an administration fee in the event of a refund being provided.

Some events, if cancelled, may not be eligible for a refund, e.g. where numbers have already been provided to the venue or services or food ordered. CFA UK has absolute discretion to determine whether a cancellation will be refunded, or not.

No fees will ever be refunded, under any circumstances, for cancellations made within seven days of the date of the event.

Event admission and programme

We reserve the right to refuse admission to the event if payment has not been received by CFA UK by the date of the event, in the event of late arrival, or if registration at the event has closed.

In an event is not charged for, we reserve the right to overbook due to anticipated non-attendance levels. Therefore, admission to some events may be refused on the day, in the event of a larger number of booked members attending than expected. We are not liable for any loss or inconvenience caused by entry being refused to an event if such a situation were to arise.

Proof of booking must be presented on entry and at the registration desk and CFA UK may refuse entry if this is not provided.

We reserve the right, for any event, to change the programme, the price and/or speakers at any time and without prior notice. We also reserve the right, in our absolute discretion, to cancel an event, in which case our liability to you will be limited to a refund of the registration fees already paid.

All attendees must comply with the terms and conditions imposed by third party providers at events arranged by those third parties.

Photographs and recordings

We normally take photographs and/or video at our events and use those for promotional purposes, including publishing them in our publications, on our website or on our learning platform and in brochures and other materials. Your image or a video or recording of you may therefore be used in such materials by CFA UK.
Please advise us in advance of the event by emailing the events team on events@cfauk.org if you do not wish for your image to be used in this way.

Data Protection

The protection of your data is important to us and we will treat your personal data that you have supplied in order to deliver events to you, in accordance with current data protection legislation. We will use your personal data to enable booking onto CFA UK events and to deliver the event or course and necessary follow-on processing.<

We will use your personal data to administer the bookings, refunds and cancellations if applicable, to provide communications to you about the event, to allow invoicing and payment, the creation of delegate lists, feedback and voting. Also, from time to time, CFA UK may contact you to obtain feedback on the events programme in order to improve our services.

Please note that we may need to share your personal data with presenters, venues, trainers, examination training providers, organisers, print houses, other members of CFA UK, CFA Institute, committees or special interest groups of CFA UK and external delivery partners.

Liability

CFA UK does not accept any liability for any direct or indirect losses or damages that any person or attendee at an event might suffer, arising from attendance at any CFA UK event or a third party event advertised on the CFA UK website or arising from refusal (by CFA UK or by any third party) to permit entry to an event in accordance with these Terms.

A membership year runs from 01 July until 30 June. New local membership (excluding members who are also members of CFA Institute) and the related fees are pro-rated quarterly, excluding the final quarter. This means that all memberships end on 30 June each year. Membership applications received after 1 July will run until 30 June and will not constitute a full year.

To request information about membership please contact membership@cfauk.org. 

All CFA UK members must sign and comply with the CFA Institute’s Code of Ethics & Standards of Professional Conduct or CFA UK’s Code of Ethics and Standards of Professional Conduct.

Designations awarded by CFA UK may only be used by members who have passed the relevant qualifications and are active (paid-up) members of CFA UK. Nobody else is permitted to use those designations. CFA UK reserves the right to withdraw a previously awarded designation if information comes to light that may affect CFA UK’s assessment of the member’s suitability to hold the designation.

Certain types of membership may only be applied for via CFA Institute and members must update their details the same way. Fees for the same are set by CFA Institute and are not pro-rated for joining during the membership year.

Membership termination

We reserve the right to terminate or suspend membership benefits if the required renewal payment is not received by the start of the membership year. CFA UK also reserves the right at any time to terminate the membership of any member who is deemed to have acted outside of the CFA UK Code of Ethics and Standards of Professional Conduct.

There are no refunds or reimbursements for membership services that have not been utilised during the membership term. 

Payment

Membership benefits will not start until full payment is received. Payments can be made online using a credit or debit card, manually by bank transfer or by cheque. CFA UK does not issue invoices for membership fees.

A confirmation email will be sent to the email address provided once an online membership application has been submitted.

CFA UK reserves the right to amend membership fees, which are currently revised annually. 

Your details

The personal and company details that you provide are held on a database maintained by us or on our behalf. You have a right to see the information that CFA UK holds about you in accordance with our Privacy Policy.

Liability

CFA UK has no liability for any loss or damage that any person (including any member or potential member) might suffer arising from: 

• Termination or lapse of membership;
• Refusal to award membership or any particular qualification (whether by CFA UK or CFA Institute)
• Withdrawal of membership benefits in accordance with these Terms; or
• Misuse of any CFA UK designations (including IMC and/or ASIP) or a person holding themselves out to be a member of CFA UK or CFA Institute when they are not in fact a member.

The level of CFA UK qualifications may be changed by Ofqual, the regulator of qualifications. 
 
CFA UK also reserves the right to update the qualification syllabus from time to time, and it is the candidate’s responsibility to check for updates which will be published on CFA UK's Site. 
 

Payment 

CFA UK reserves the right to amend the examination entry fees from time to time. Fees are reviewed annually with regular increases that are typically slightly ahead of the rate of inflation to reflect the cost of operating and investing in the qualification. Each fee paid entitles a candidate to one exam sitting. 
 
Payments can be made online using a credit or debit card. CFA UK does not issue invoices for qualification exam registration fees. A VAT receipt will be automatically emailed upon purchase. 
 
Save for the provisions set out in the paragraph below (Cancellations), CFA UK does not refund qualification exam registration fees, whether or not a candidate has attended and taken the examination. 
 
 
Cancellations 

CFA UK provides cancellation rights in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024, as amended from time to time. 

You may cancel your order at any time without giving a reason within 14 days of the date that you place your order (the Cancellation Period), as long as the exam registration has not been consumed i.e. provided you have not yet taken the examination.  To enable CFA UK to cancel the registration, the candidate needs to ensure they have no scheduled examination slot with Pearson. 

To cancel an order, you must let CFA UK know that you have decided to cancel in writing. The easiest way to do this is to email CFA UK at qualifications@cfauk.org. Please provide CFA UK with details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email. 

If you cancel an order within the Cancellation Period, CFA UK will: 

• refund you any charges that you have paid; 
• make any refunds due to you as soon as possible and in any event within 14 days after you inform us of your decision to cancel. 

You confirm that by submitting this online order you are authorising CFA UK to start providing you with the services immediately and before the expiry of the Cancellation Period. You will not be entitled to cancel an order and receive a refund for services that have been fully performed/consumed. 
 

Confirmation 

On the day of payment, candidates will be sent an email confirming their customer number and booking reference number. Candidates should check that they have received this email and that it contains all the information needed to schedule the exam. It is important that the candidate details provided are correct. Candidates should contact CFA UK by emailing qualifications@cfauk.org as soon as possible and a minimum of 10 working days prior to a scheduled examination date, to amend any inaccuracies. 
 

Scheduling the Examination 

Scheduling and delivery of exams is managed by CFA UK's delivery partner, Pearson. Candidates must comply with Pearson's terms and conditions, which will be provided to candidates prior to taking the relevant exam. 
 
After purchasing the exam, candidates will be able to access the Pearson website via the CFA UK Portal, where they are able to choose the time, date and venue of their exam or exams. 
 
Candidates must schedule and take the exam within one year of the payment being made. Any registrations that are not used within a 12-month period will become void. No refunds will be available under any circumstances for registrations not used within a 12-month period (unless cancelled in line with ‘Cancellations’ above, within 14 days of the order date). Each examination fee entitles the candidate to one examination sitting. If a candidate wishes to re-schedule or cancel an exam, they must provide Pearson with more than 72 hours’ notice and must receive a confirmation email from Pearson. 
 
Candidates will be sent an email by Pearson to confirm the location, date and time of their exam or exams. Candidates should check that the details are correct, informing us immediately of any errors. Candidates must also ensure that they provide accurate personal details upon registration. 
  

Postponements 

Candidates wishing to reschedule or cancel an arranged exam appointment are required to provide more then 72 hours prior to the start of the scheduled exam and receive a confirmation email from Pearson. This can be done by logging into the CFA UK Portal and accessing the Pearson website , or by calling Pearson on 0370 609 5777. 
 

Identification 

In order to sit the examination with Pearson, you must provide one of the following forms of identification upon arrival at the test centre / during the check-in process for OnVue: 

• a valid, signed and valid passport, 
• a valid driving license from the country you are testing in, 
• a valid national ID for the country you are testing in, 
• a current, signed and valid UK photocard driving license (full or provisional). 

The name on your identification must EXACTLY match the name you provided when you registered for the examination. Pearson test centre staff have no discretion to waive or vary the identification rules. Please email qualifications@cfauk.org at least seven business days prior to your scheduled appointment to make any corrections if necessary. 

If you do not have one of the accepted forms of identification, please make Alternative ID arrangements with CFA UK at least seven business days prior to your scheduled appointment. 

Failure to present the appropriate identification will result in your being denied entry to the examination and forfeiting your examination fee. No other forms of ID may be used for admittance to the exam. 
 

Cheating and malpractice 

CFA UK takes cheating and other forms of malpractice very seriously. Should a candidate be found to have cheated in the exam, their result (and any qualification) will be withheld, and they will not be allowed to retake the exam unless express consent is given by CFA UK. 
 
CFA UK also retains the right to inform third parties (including employers, regulators, and other awarding bodies) when a candidate is found to have cheated in an exam. Candidates suspected of cheating have the right to access our complaints and appeals procedures. 
 
Cheating and malpractice include, but are not restricted to: 

• Giving or receiving help during the exam, or 
• Copying from, or in any other way colluding with, other candidates in the exam room, or 
• Taking into the exam and/or using books, notes, unapproved calculators, mobile phones and other such unauthorised items, or 
• Failing to abide by the instructions of the invigilator, or 
• Impersonating another candidate for the exam (or allowing someone to take the exam in your place), or 
• Removing notes made during the exam from the exam room. 
  
  

Abusive and Vexatious Communications

CFA UK employees and people undertaking work on behalf of the CFA UK will not be subjected to harassment and will not engage with customers (either members or non-members) who become abusive or whose complaints/enquiries are vexatious. Repeated complaints/enquiries from people who are abusive or vexatious may result in a complaint/enquiry taking longer to complete than necessary. CFA UK reserves the right to cease to communicate with a customer about a particular matter, or at all, if communication with the CFA UK is believed to be abusive or vexatious. CFA UK may also take disciplinary action against any candidate who is found to have demonstrated abusive or vexatious behaviour and is in breach of the CFA Code of Ethics. All forms of communication including email, letter and telephone or face to face conversations, are covered by this policy. 

Provisional and Official Confirmation of Results 

A print out of your provisional results will be provided at the end of your examination at the test centre. Please note that the provisional results are not final and may be subject to change. 

Provisional examination results can also be viewed online after the examination has been completed. Online results are strictly provisional and are only confirmed upon postal receipt of your official confirmation. 

If your Training Provider has provided you with a token for the exam registration, they will also be able to view your results via the CFA UK Portal. 
 
Examination results are not provided over the telephone. 
 
Official, confirmed examination results will be posted to you within 21 days of the examination date. The results will be sent via post to the address you have requested.  

It is a candidate's responsibility to notify CFA UK of any changes to their postal address seven (7) business days prior to the examination date. 

Replacement certificates may be provided to candidates who have lost or damaged the original. Requests should be made in writing, along with a photocopy of your photo ID (passport or driving license) and the payment of a certificate replacement fee. 
 
To download all policies relating to the CFA UK examinations, please click here. 
 
A qualification certificate confirming your examination result will be provided to candidates who have successfully completed a CFA UK examination. If an official confirmation has not been received, you must inform CFA UK within three months of your qualification date to obtain a free of charge replacement official confirmation. If a certificate has been received but is damaged, you must inform CFA UK within 10 business days of receipt, in order to obtain a replacement certificate and the damaged certificate must be returned to CFA UK. 
 

Exemptions  

Exemptions against IMC Unit 1 or Unit 2
 
Exemptions may be requested but are given entirely at the discretion of the CFA UK. 
 
CFA UK reserves the right to deny individual exemption requests or to discontinue exemptions based on a particular examination at any time. 
 
Exemption may be awarded to any applicant who holds the appropriate qualification(s) that appear on the CFA UK Exemption Policy. 
 
By applying for exemption, applicants give express permission to CFA UK to confirm their qualification with CFA Institute or other awarding body. 

 

Exemptions against the Certificate in Impact Investing and the Award in Investment Business 

As these qualifications are standalone qualifications consisting of one unit only, no exemptions are available. 
 
CFA UK may also provide special considerations and reasonable adjustments at its discretion, save as required by law. 
 
Please direct any questions to examsupport@cfauk.org. 

 

Data sharing 

You will be required to share your data with Pearson when booking an examination and that data will be processed in accordance with their relevant terms and conditions and any privacy policy. CFA UK reserves the right to review member records on Pearson's databases and you consent to CFA UK seeking, accessing and using such information. 
 


Liability 

CFA UK has no liability for any loss or damage that any person might suffer arising from: 

• CFA UK's failure to issue, or failure of a candidate to receive, due to reasons outside CFA UK's control, their qualification and/or Pearson log-in details within two business days of registration; 
• Failure of a candidate to comply with Pearson's terms and conditions; 
• Failure of a candidate to attend and/or complete the relevant examination(s) for any reason including (but not limited to) due to that candidate's failure to provide accurate personal and/or exam details; 
• Any action (or outcome of any action) taken against candidates where CFA UK or Pearson has a reasonable suspicion of cheating or malpractice; 
• CFA UK's failure to display and/or transmit exam results or certificates to a candidate, including (but not limited to) display and/or transmission of incomplete or inaccurate results; 
• CFA UK electing not to send a replacement certificate if it is lost or damaged due to the act or omission of the candidate or a third party; 
• Loss of or damage to exam certificates or results as a result of any act or omission of the candidate or a third party; 
• CFA UK’s failure to score an examination result correctly, which may arise from syllabus updates or other examination changes; or 
• CFA UK discounting and/or discontinuing any qualifications or exemptions at any time; or 
• CFA UK amending a qualification or syllabus from time to time. 

Introduction 

Official Training Manuals (OTM) are produced by CFA UK as a self-study solution for candidates for each qualification. 
 
Each qualification OTM provides broad coverage of the qualification/unit syllabus and will be updated as necessary to cover syllabus changes. Candidates are encouraged to visit the CFA UK website regularly to check for OTM updates and CFA UK shall have no liability for any loss or damage arising out of a candidate's failure to use the most up-to-date version of the OTM from time to time. 
 
CFA UK does not represent or guarantee that reviewing the OTM will ensure that a candidate passes the relevant examination(s). 
 

Payment and delivery 

CFA UK reserves the right to amend the OTM fees from time to time. Fees are reviewed annually with regular increases that are typically slightly ahead of the rate of inflation to reflect the cost of operating and investing in the qualification. 
 
To ask any questions about the OTM, please contact qualifications@cfauk.org. 
 
Payments can be made online using a credit or debit card.  
 
CFA UK does not issue invoices for OTM purchases. 
 
A delivery charge, which will be displayed at checkout, will apply to all orders and additional costs will apply for delivery outside of the UK. 
 
Upon receipt of payment in cleared funds, OTMs will be sent out within five business days, however please allow up to 10 business days for delivery. 
 
If your OTM has not arrived, please contact us within 30 business days of payment. We will investigate and, if appropriate, send a replacement. If your OTM is damaged upon receipt, please let us know within 10 business days of payment and we will investigate. 
 
If you receive incorrect items in your order you will have to return them to us, but we will cover your reasonable postage costs of doing so. 
 

Cancellations 

CFA UK provides cancellation rights in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024, as amended from time to time. 

 If you are not acting as a Consumer (as defined in the Regulations) then the following cancellation terms will not apply to your order and you should contact us if you do wish to cancel or vary your order. 

You may cancel your hard copy OTM order at any time without giving a reason within 14 days of the date that you receive your order (the Cancellation Period). 

To cancel an order, you must let CFA UK know that you have decided to cancel in writing. The easiest way to do this is to email CFA UK at qualifications@cfauk.org. Please provide CFA UK with details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email. 

If you cancel your order within the Cancellation Period CFA UK will: 

• refund you any charges that you have paid excluding the cost of delivery if your order has been dispatched; 
• make any refunds due to you as soon as possible and in any event: 
  • 14 days after the day CFA UK receive back from you any OTM(s) supplied ; or 
  • (if earlier) 14 days after the day you provide CFA UK with evidence that you have returned the goods. 
• CFA UK may make a deduction from any refund for loss in value of the OTM(s) returned if the loss is as a result of unnecessary handling by you. You are only liable for any diminished value of the OTM(s) resulting from handling other than what is necessary to establish the nature, characteristics and features of the OTM(s). 
  
  

You must send back the OTM(s) or hand it (them) over to CFA UK without undue delay and in any event no later than 14 days from the date on which you communicate your cancellation of the order to CFA UK. 

You will have to bear the cost of returning the OTM(s). 

 

Additional terms 

CFA UK reserves the right to refuse orders for the OTM for any reason at its absolute discretion. All orders are subject to availability. 
 
If an OTM cannot be sent for any reason, CFA UK's liability will be limited to a refund of the sums paid for the manual (including delivery). 

Ask the author service 

If you have a question or query relating to potential errors or need clarification on specific content in the learning materials, then contact our dedicated Ask the Author service via asktheauthor@cfauk.org and we'll aim to provide a response within 10 working days.   

 

Intellectual property 

Please note that the OTM and all rights (including intellectual property rights) in and to it, and derived from it, are the property of CFA UK or its licensors. You may not copy, retransmit or deal in any manner with any content of the OTM without CFA UK’s express prior written consent. 
 
You may not copy, scan, store, reproduce, re-sell or transfer to any third party all or any part of the OTM without our prior written consent. 
 

Liability 

CFA UK has no liability for any loss or damage that any person might suffer arising from: 

• Failure of the OTM to be delivered other than as a result of CFA UK not sending it; 
• Destruction or loss of, or damage to, the OTM following dispatch by CFA UK; or 
• Failure by CFA UK to inform any person of any changes to the OTM or a qualification syllabus. 

Please see our privacy policy page.

Please find details of our use of cookies on the CFA UK websites. CFA UK websites use cookies to allow us to collect information automatically in order to personalise your use of our websites.

What is a cookie?

Cookies are small text files of information, downloaded onto your computer or mobile device when you access a website. The information is stored in the form of a small data file written to your hard drive. It allows the website to recognize your device and store some information about your preferences or past actions. This file is neither a virus nor spyware. Access to secure areas of our websites are dependent upon the use of cookies.

Most web browsers have options that allow you to control whether or not to accept cookies and give you the option to delete all cookies. However, please note that disabling cookies in your browser may prevent access to some parts of our websites.

Cookies used in the CFA UK website

Here is a list of the cookies that we store:

cfauk.org  - CFA UK corporate website – for  professional membership body representing more than 12,000 investment professionals in the UK.

• ASP.NET_SessionId – system cookie Maintains a user’s session state across page requests. Required for core site functionality.
• SC_ANALYTICS_GLOBAL_COOKIE – system cookie Sitecore analytics cookie used to identify a visitor across sessions and support content personalisation and analytics.
• __RequestVerificationToken – system cookie Anti‑forgery token used to protect forms from cross‑site request forgery (CSRF) attacks.
• _ga  Installed by Google Analytics to distinguish unique users and track visitor behaviour, session data, and site usage. Stores information anonymously using a randomly generated identifier.
• _gcl  Google Ads conversion linker cookie. Helps attribute conversions back to ad clicks and supports advertising performance measurement.
• _hjSession  Hotjar session cookie used to store session data for behaviour analytics such as heatmaps and user interaction recordings.
• _hjSessionUser  Hotjar user identifier cookie that persists a unique user ID across sessions to analyse returning visitor behaviour.
• ai_session  Microsoft Application Insights session cookie used to track session duration and performance metrics for monitoring site health.
• ai_user  Microsoft Application Insights user identifier cookie that stores a unique ID to correlate telemetry across visits.
• AspNetCore.Antiforgery – system cookie Anti‑forgery cookie used by ASP.NET Core to protect authenticated actions and form submissions from CSRF attacks.
• .AspNet.Cookies – system cookie Authentication cookie used by ASP.NET Identity to maintain logged‑in user state.
• OptanonAlertBoxClosed  OneTrust cookie that records when a user has closed the cookie banner so it does not reappear unnecessarily.
• OptanonConsent  OneTrust consent‑management cookie that stores the user’s cookie preferences (e.g., analytics, marketing, functional) for compliance with GDPR/PECR.

connect.cfauk.org – CFA UK’s community and volunteer management portal.

• ASP.NET_SessionID
  • Description: Issued by Microsoft's ASP.NET application, this cookie stores session data during a user's website visit.
  • Duration: Session
  • Type: Necessary
    
    
• AWSALBCORS
  • Description: Amazon Web Services sets this cookie for load balancing.
  • Duration: Session
  • Type: Necessary
    
    
• AWSALB
  • Description: This is an application load balancer cookie set by Amazon Web Services to map the session to the target.
  • Duration: Session
  • Type: Performance
    
    
• HLTC
  • Description: This is a string; it contains the Higher Logic Tenant Code.
  • Duration: Session
  • Type: Uncategorized
    
    
• __HL-RequestVerificationToken
  • Description: This is a string; it is our anti-forgery cookie implementation. It is set on page-load with a unique value so that, on form-submission, the request is validated.
  • Duration: Session
  • Type: Uncategorized
    
    
• CommunityListPageSize
  • Description: This contains the page size to use for the GroupsDashboard control (allcommunities/mycommunities pages). If a user navigates away and returns to the page, it persists that page size (number of communities to return per page). It is removed on page-load after the value has been retrieved.
  • Duration: Session
  • Type: Uncategorized
    
    
• SSORedirectCount
  • Description: If a user without proper permissions attempts to access a page, Higher Logic attempts to redirect to Authenticate the user via their SSO. After the first redirect attempt, this count is set to 1; this prevents getting stuck in an infinite loop attempting the authentication if the user still does not have permissions to view the page.
  • Duration: Session
  • Type: Uncategorized
    
    
• EventListPageSize
  • Description: This contains the page size to use for the EventList/Calendar control. If a user navigates away and returns to the page, it persists that page size (number of Events to return per page). It is removed on page-load after the value has been retrieved.
  • Duration: Session
  • Type: Uncategorized

 

Google Analytics

CFA UK uses Google Analytics across our websites to measure and analyse visitor information related to that experience. This involves your IP address, Internet traffic data and data on your browser type and PC being collected by  the following cookies:

• _utma is used by Google Analytics to identify first-time site ('unique') visitors vs. returning visitors. It expires after two years
• _utmc identifies unique visitors vs. returning visitors but expires when you close your browser.
• _utmb is used for general visitor tracking and expires after 30 minutes.
• _utmz tracks source visits (the origin of the visit). It expires after six months. 

Clear Gifs (Web Beacons/Web Bugs)

Our websites may also employ a software technology called clear gifs (Web Beacons/Web Bugs), which helps us to better manage content on our sites by informing us what content is viewed or clicked on. Clear gifs are tiny graphics with a unique identifier similar in function to cookies. In contrast to cookies, which are stored on a visitor's computer, clear gifs are embedded invisibly on web pages and e-mails and are about the size of a period. 


Consent

By using the CFA UK website, by continuing to use the website you consent to the collection and use of the information. CFA UK reserves the right to alter this Cookie Policy from time to time and any changes will take effect from the date they go live on the website.

Preamble

The Code of Ethics

• Act with integrity, competence, diligence, respect, and in an ethical manner with the public, clients, prospective clients, employers, employees, colleagues in the investment profession, and other participants in the global capital markets.
• Place the integrity of the investment profession and the interests of clients above their own personal interests.
• Use reasonable care and exercise independent professional judgment when conducting investment analysis, making investment recommendations, taking investment actions, and engaging in other professional activities.
• Practice and encourage others to practice in a professional and ethical manner that will reflect credit on themselves and the profession.
• Promote the integrity of, and uphold the rules governing capital markets.
• Maintain and improve their professional competence and strive to maintain and improve the competence of other investment professionals. 

Standards of Professional Conduct

I. PROFESSIONALISM

A. Knowledge of the Law. Understand and comply with all applicable laws, rules, and regulations (including the CFA Institute Code of Ethics and Standards of Professional Conduct) of any government, regulatory organization, licensing agency, or professional association governing their professional activities. In the event of conflict, comply with the more strict law, rule, or regulation. Do not knowingly participate or assist in and dissociate from any violation of such laws, rules, or regulations.

B. Independence and Objectivity. Use reasonable care and judgment to achieve and maintain independence and objectivity in your professional activities. Do not offer, solicit, or accept any gift, benefit, compensation, or consideration that reasonably could be expected to compromise your own or another’s independence and objectivity.

C. Misrepresentation. Do not knowingly make any misrepresentations relating to investment analysis, recommendations, actions, or other professional activities.

D. Misconduct. Do not engage in any professional conduct involving dishonesty, fraud, or deceit or commit any act that reflects adversely on your professional reputation, integrity, or competence.

E. Competence. Members and Candidates must act with and maintain the competence necessary to fulfil their professional responsibilities.

II. INTEGRITY OF CAPITAL MARKETS

A. Material Non-public Information. If you possess material non-public information that could affect the value of an investment you must not act or cause others to act on the information.

B. Market Manipulation. Do not engage in practices that distort prices or artificially inflate trading volume with the intent to mislead market participants.

III. DUTIES TO CLIENTS

A. Loyalty, Prudence, and Care. You have a duty of loyalty to your clients and must act with reasonable care and exercise prudent judgment. You must act for the benefit of your clients and place your clients’ interests before your employer’s or own interests. In relationships with clients, you must determine applicable fiduciary duty and must comply with such duty to persons and interests to whom it is owed.

B. Fair Dealing. Deal fairly and objectively with all clients when providing investment analysis, making investment recommendations, taking investment action, or engaging in other professional activities.

C. Suitability.
1. When in an advisory relationship with a client, you must:

a. Make a reasonable inquiry into a client’s or prospective clients’ investment experience, risk and return objectives, and financial constraints prior to making any investment recommendation or taking investment action and must reassess and update this information regularly.
b. Determine that an investment is suitable to the client’s financial situation and consistent with the client’s written objectives, mandates, and constraints before making an investment recommendation or taking investment action.
c. Judge the suitability of investments in the context of the client’s total portfolio.

2. When responsible for managing a portfolio to a specific mandate, strategy, or style, only make investment recommendations or take investment actions that are consistent with the stated objectives and constraints of the portfolio.

D. Performance Presentation. When communicating investment performance information, make reasonable efforts to ensure that it is fair, accurate, and complete.

E. Preservation of Confidentiality. Keep information about current, former, and prospective clients confidential unless:

1. The information concerns illegal activities on the part of the client or prospective client.
2. Disclosure is required by law.
3. The client or prospective client permits disclosure of the information.

IV. DUTIES TO EMPLOYERS

A. Loyalty. In matters related to your employment, act for the benefit of your employer and do not deprive your employer of the advantage of your skills and abilities, divulge confidential information, or otherwise cause harm to your employer.

B. Additional Compensation Arrangements. Do not accept gifts, benefits, compensation, or consideration that competes with, or might reasonably be expected to create a conflict of interest with, your employer’s interest unless you obtain written consent from all parties involved.

C. Responsibilities of Supervisors. Make reasonable efforts to detect and prevent violations of applicable laws, rules, regulations, and the Code and Standards by anyone subject to your supervision or authority.

V. INVESTMENT ANALYSIS, RECOMMENDATIONS, AND ACTION

A. Diligence and Reasonable Basis.
1. Exercise diligence, independence, and thoroughness in analysing investments, making investment recommendations, and taking investment actions.

2. Have a reasonable and adequate basis, supported by appropriate research and investigation, for any investment analysis, recommendation, or action.

B. Communication with Clients and Prospective Clients.
1. Disclose to clients and prospective clients the nature of the services provided, along with information about the costs to the client associated with those services. 

2. Disclose to clients and prospective clients the basic format and general principles of the investment processes used to analyse investments, select securities, and construct portfolios and promptly disclose any changes that might materially affect those processes.

3. Disclose to clients and prospective clients significant limitations and risks associated with the investment process. 

4. Use reasonable judgment in identifying which factors are important to their investment analyses, recommendations, or actions and include those factors in communications with clients and prospective clients.

5. Distinguish between fact and opinion in the presentation of investment analysis and recommendations.

C. Record Retention.

1.Develop and maintain appropriate records to support their investment analysis, recommendations, actions, and other investment-related communications with clients and prospective clients.

VI. CONFLICTS OF INTEREST

A. Avoid or Disclose Conflicts. Members and Candidates must avoid or make full and fair disclosure of all matters that could reasonably be expected to impair their independence and objectivity and interfere with respective duties to their clients, prospective clients, and employer. Members and Candidates must ensure that such disclosures are prominent, are delivered in plain language, and communicate the relevant information effectively. 

B. Priority of Transactions. Investment transactions for clients and employers must have priority over investment transactions in which you are the beneficial owner.

C. Referral Fees. Disclose to your employer, clients, and prospective clients, as appropriate, any compensation, consideration, or benefit received from, or paid to, others for the recommendation of products or services.

CFA UK ceased to be an Accredited Body for the purpose of issuing Statements of Professional Standing (SPS), in line with the Financial Conduct Authority's Handbook, at the end of December 2024.

Data sharing

In order to previously process an SPS application, CFA UK took steps to assess and/or confirm an applicant’s eligibility. By submitting an application, you agreed and acknowledged that your data could be shared in the following ways:

1. CFA UK can provide to the Financial Conduct Authority (or other appropriate regulators), your employer, previous employer, CFA Institute (if you are a CFA Institute member or current or past CFA Program candidate) and other Accredited Bodies, any information needed relating to professional conduct, including, but not limited to, any complaints, investigative files, professional conduct proceedings or disciplinary actions, your CPD record and your previous SPS.
2. If you held an SPS with CFA UK between 2012 and 2024, CFA UK can release information to the Financial Conduct Authority, or the general public if an enquiry is received, as to whether you held a CFA UK SPS, whether an SPS was withdrawn or cancelled by CFA UK, details relating to your length of membership of CFA UK and/or CFA Institute and your current membership status for the purposes of consumer protection.

Registrations 

Registrations for third party events, advertised on the CFA UK website, have to be made directly with the third party provider. Acceptance to the event is at the discretion of that provider. Cancellations and substitutions will be dealt with in accordance with the third party provider's terms. 
 
CFA UK makes no representations or recommendations in relation to training offered by third parties, and it is the responsibility of members to ensure that any event they book to attend is appropriate and suitable for their requirements. 

 
Data sharing 

You may be required to share your data with the third party provider when booking on to a third party event and your data will be processed in accordance with their relevant terms and conditions and their privacy policy. CFA UK reserves the right to review members’ CPD records on third party providers' databases if necessary and you consent to CFA UK receiving such information if needed from the relevant third party / parties. 

 
CPD Record 

It is the responsibility of the individual member to track their own CPD and to plan in advance to meet any annual requirement to which they may be subject. Members must collect any evidence of actual engagement for the full period of hours recorded in the CPD record/log. Attendance will be monitored as CFA UK deems appropriate. Members are responsible for entering all the required data into their CPD log or members’ account as required. 
 
 
 
Liability 

• CFA UK has no liability for any loss or damage that any person might suffer arising from:  
• A third party's or CFA UK’s failure to hold an event as advertised; 
• Attendance by a member at a non-approved event or at an event offered by a non-approved provider, including any failure to update the member's CFA UK record as a result of the same; 
• Failure by CFA UK or a member to update that member's CPD record; 
• Any audit being held which demonstrates that any person's CPD log is incomplete or inaccurate; 
• CFA UK not notifying or reminding members to achieve their CPD target; 
• A member attending training that is not fit for their purposes or appropriate for their requirements; 
• Any processing of any person's personal data by a third party provider; or 
• The consequences of any member's failure to prove or demonstrate that they have (1) attended events for which CPD credits might be awarded or (2) achieved the skills and understanding required for any qualification. 

Introduction

CFA UK may issue, from time to time, written verifications of the following matters for its members and candidates: 

• the fact that a member has passed IMC, ASIP and/or CFA Program exams sat in the UK;
• the fact that a person is a CFA UK member; and/or
• the designation of a particular CFA UK member.

Process

Verification requests must be sent by email to verifications@cfauk.org. CFA UK will issue verifications by e-mail and CFA UK does not provide copies of certificates or hard copy confirmations of qualifications, membership or designations. Verifications will only be sent to the e-mail address from which the request for verification was sent and any addresses which were copied in to that original request.

CFA UK may refuse any request for verification in its absolute discretion and does not offer refunds for verifications that it provides.

Payment may only be made by credit or debit card and these must be sent at the same time as the request. The details supplied will only be used to take payment for the verification, and the card details are not stored by CFA UK once the payment has been successfully taken. Payment will not be taken until the verification request is processed by CFA UK.

Verifications will not be processed unless the correct documentation has been supplied. CFA UK will process requests in the order in which they are received with all required documentation and, if that supporting information is not received within one month of the initial verification request, CFA UK will discard the request and take no further action in its respect.

CFA UK reserves the right to request certification as proof of qualification for verification processes. 

CFA UK does not issue invoices for verifications or issue receipts unless requested in writing (which may be done at the same time as the verification is requested).

CFA UK will verify all the qualifications obtained by the relevant candidate or member from CFA UK and CFA Institute in the UK unless expressly requested not to do so by the member in their consent form. 

CFA UK will provide information regarding membership to those who email directly with a verification request. People who are contacted are under no obligation to take up membership, and can request to be unsubscribed from the mailing list.

Liability

CFA UK has no liability for any loss or damage that any person might suffer arising from: 

• Any verification supplied by CFA UK;
• Any failure by CFA UK to issue any verification (including but not limited to in circumstances where CFA UK exercises its discretion not to issue any verification requested);
• Any failure by CFA UK to issue any verification due to incomplete details or documentation being provided by the relevant member, or payment failing; or
• Any verification dispatched by CFA UK failing to be received by its intended recipient.